How LANGQIAO Helped GreenStay Hotel Chain Reduce Restroom Supply Costs by 32% | Success Story

Client Overview & Challenge

GreenStay Hotels, a mid-sized hotel chain with 12 properties across the Midwest, came to us in early 2026 facing a common but frustrating problem: their hotel toilet paper costs were spiraling out of control, and guest satisfaction scores for restroom amenities were dropping.

"We were going through cases of toilet paper faster than ever, yet guests were still complaining about quality," said Maria Chen, Procurement Director at GreenStay Hotels. "Our previous supplier kept raising prices, and the 1-ply economy rolls we switched to as a cost-saving measure were backfiring. Housekeeping reported guests taking extra rolls, and our front desk was fielding complaints daily."

The challenges were clear:

• Rising supply costs: 18% year-over-year price increases from their previous vendor
• Guest dissatisfaction: Restroom quality ratings had dropped 22% in six months
• Operational inefficiency: Housekeeping staff spending 5+ hours weekly restocking small rolls
• Sustainability gap: No eco-certified options in their product lineup

Why GreenStay Chose LANGQIAO

After evaluating five commercial tissue paper suppliers, GreenStay selected us for three key reasons:

Customizable product mix: We don't believe in one-size-fits-all. Our account team recommended different grades for different areas of the hotel—premium 3-ply for guest rooms, durable 2-ply for public restrooms, and economical 1-ply for back-of-house facilities.

Transparent bulk pricing: Our wholesale toilet paper pricing structure was clear, volume-based, and locked in for 12 months. No surprise increases, no hidden fees.

Sustainability credentials: All our products are FSC-certified, and we offer a range of 100% recycled toilet paper options that aligned perfectly with GreenStay's "Green" brand promise.

"The LangQiao's team actually listened to our specific needs instead of just pushing their most expensive product," Maria recalled. "They did a full audit of our properties and came back with a tiered recommendation that made sense for both our budget and our brand."

Our Solution

We implemented a three-tier commercial toilet paper program tailored to GreenStay's operations:

Guest Rooms: Premium 3-Ply Ultra-Soft

• 100% virgin fiber for maximum softness
• Individually wrapped rolls for hygiene and presentation
• Custom printed packaging with GreenStay logo
• FSC-certified sustainable sourcing

Public Restrooms & Lobbies: Commercial 2-Ply Jumbo Rolls

• High-capacity 9" jumbo rolls reduce restocking frequency by 70%
• Strong 2-ply construction balances comfort and economy
• Compatible with existing dispensers (no retrofit required)
• Septic-safe and quick-dissolving formula

Back-of-House: Economy 1-Ply Industrial Rolls

• Maximum value for staff-only areas
• High sheet count per roll
• Recycled fiber content supports sustainability goals

We also provided free high-capacity jumbo roll dispensers for all public restrooms as part of the partnership, valued at over $2,000.

Implementation Timeline

Measurable Results

After six months of partnership, the results speak for themselves:

 Cost Reduction: 32% lower annual restroom supply spend

• Previous annual cost: $48,500
• New annual cost: $32,980
• Annual savings: $15,520

 Labor Efficiency: 65% reduction in restocking time

• Housekeeping restroom maintenance reduced from 5.2 hours/week to 1.8 hours/week
• Estimated annual labor savings: $8,800

 Guest Satisfaction: 41% improvement in restroom quality ratings

• Guest survey scores for "restroom cleanliness & amenities" increased from 3.2/5 to 4.5/5
• Positive reviews mentioning "clean, comfortable restrooms" increased 3x on TripAdvisor

Sustainability: 40% reduction in cardboard waste

• Jumbo rolls = fewer roll changes = less cardboard packaging
• All products FSC-certified, supporting GreenStay's ESG targets

"We honestly didn't expect such dramatic results from switching toilet paper suppliers," Maria said. "The cost savings are real, but what's even more valuable is the improvement in guest experience. Our TripAdvisor reviews specifically mention how nice the restrooms are now—that's priceless for a hotel brand."

What's Next for GreenStay & LANGQIAO

Building on this success, GreenStay has expanded our partnership to include:

• Commercial paper towels for all restrooms and kitchens
• Facial tissue for guest room amenities
• Custom branded dispenser systems for a cohesive look
• Quarterly sustainability reporting to track their environmental impact

"We're already planning to roll out LangQiao's products at our three new properties opening next year," Maria shared. "It's rare to find a supplier that delivers on both quality and value, but they've consistently exceeded our expectations."

Ready to See Similar Results?

Every business deserves a tissue paper supplier that understands their unique needs and delivers measurable value. Whether you operate a hotel chain, office building, restaurant group, or healthcare facility, our team can design a custom program that reduces costs while improving quality and sustainability.

Contact us today to schedule a free facility audit and cost analysis. In just 30 minutes, we can show you exactly how much you could save with a customized commercial toilet paper solution.